Klas 2017 Virtual Care platforms Report

Klas scored us against every telehealth platform. Guess where we ranked.

See results from the KLAS report below.
The meticulous, number crunching researchers from KLAS interrogated our customers, investigated our claims and scrutinized our numbers. Then they scored us against every other virtual care platform.



Klas scored TruClinic 91.7* in the 2017 Telehealth Report.
WE promise to do better.

When KLAS notified us that their investigators and researchers had been analyzing us for the new KLAS 2017 Virtual Care Platforms report we knew it would be brutal. 

The researchers from KLAS examined every telehealth company in the market. They interviewed hospitals and health systems, talked to clinical users, and reviewed the technologies. Then they audited all of the data and published their findings in the new KLAS Telehealth Virtual Care Platforms 2017 Report. 

Yes, KLAS scored TruClinic 91.7* overall and we were rated high performing in 12 of 14 categories we were rated on.

    While most companies may feel pretty good about those scores, we think that we're just getting started.

    If the thought of pairing the best telehealth technology, and the guidance and insight that goes with it intrigues you, contact us. We'll arrange a thorough demonstration and then you can decide.

    Results from the KLAS 2017 Virtual Care Platform Report

    • KLAS rated TruClinic 91.7* overall.

    • We earned high performing scores in 12 of the 14 categories Klas graded us on*.
    • 100%* of our customers told Klas that TruClinic "keeps all promises".
    • 100%* of our customers said that we are part of their long term plans.
    • 100%* of our customers said that they would buy us again.
    • 100%* of our customers would recommend us to others.

    "TruClinic's high-quality support," says the Klas report, "is very valuable to providers and helps ensure that customers are successful in their telehealth strategies."

    Other companies mentioned in the report:American Well, InTouch Health, Avizia ONE, Carena, Epic, swyMed, VSee, Zipnosis, Cernter, MDLive, SBR Health, Teledoc.

    * This overall score is below Konfidence with less than 15 unique respondents.
    2017 KLAS Telehealth Virtual Care Report

    How to tell a true virutal care platform from lesser apps hoping to be mistaken for one.

    Learn what sets TruClinic apart from everyone else.

    Our customers love us


    of our customers say TruClinic "Keeps All Promises".


    of our customers say we're part of their long-term plans.


    of our customers say they would buy TruClinic again.


    of our customers say they're likely to recommend TruClinic.

    Here's what Klas heard from our customers


    On Adaptibility

    The Telemedicine system is very adaptable.
    Because the solution is cloud based and works on mobile devices, PCs, or anything that has a browser, it is quite adaptable.
    TruClinic Telemedicine is really flexible. We want to ensure that technology is not driving the clinical and patient experience. Instead, we are trying to have the patient with the clinician and layer the technology on top of that. We want to be a facilitator and not do something where people have to rework everything to make the technology fit in.
    Their system’s documentation functionality provides a good example of TruClinic’s flexibility. A big selling point [for TruClinic] is that the user can do a more detailed clinic visit within the application in terms of creating notes, dictating, and scheduling.

    On ROI

    The biggest benefit of our telehealth program is that we have saved an enormous amount of money; we do not have to pay our contracted physicians for travel time, food, lodging, and everything else that comes along with having someone physically being in our facility to see patients.
    I think the main outcomes of using [TruClinic] are convenience and being able to provide rapid service to patients. When there is a situation in which we wouldn’t normally be able to have an appointment with a patient, [TruClinic] lets us fill the appointment.
    Consider the scope and the opportunities to drive relationships with small communities, small hospitals, and partner hospitals; telehealth is the most effective way to provide tangible benefits to a small community. This drives tertiary referrals down to the academic center of our organization.
    We are certainly seeing increased access to care with TruClinic. We get the care integrated and see the volume increase because it is a different way of viewing care. What we have experienced is that it is very easy to get our affiliates trained and to get the system implemented.
    One benefit of telehealth - and certainly why we have the support that we have institutionally - is that we build relationships in the region.

    On Patient Access

    We have seen a lot of benefits since starting our telehealth program with TruClinic. We have been able to reach a number of clients that we wouldn’t have been able to reach otherwise, and we have seen pretty remarkable outcomes so far. We have clients who live in areas with no therapists or who are unable to drive to a facility. With TruClinic, these people have been able to get good therapy outcomes. TruClinic has served the need.
    [TruClinic] became especially helpful this winter; some nearby roads were temporarily closed, so we couldn’t have made it out of the area if we had wanted to. [TruClinic] allowed us to keep our clinic open and running; without [TruClinic], we would not have been able to see patients for weeks.

    On Strategic Guidance

    TruClinic has been a good partner. They are a really decent vendor, and they have been very helpful. Because they are so small, I can get on the phone with the CEO, and that is wonderful. They are very good about listening to us.
    TruClinic provided implementation support and provided support in helping us assess the clinical flow and how the technology would fit into that. They were really present in thinking through different use cases and then demonstrating how the technology could work with the use cases.

    On Support & Training

    We ultimately went with TruClinic. A lot of it had to do with their responsiveness and their customer support.
    TruClinic was very helpful with providing tech support and with consulting with us aboutpotential solutions for problems.
    Any time we have questions, we can call TruClinic and have them specifically look into the issue and diagnose the problems. TruClinic is very responsive; we get a response from them within an hour, and then we usually have a longer meeting with them the next day.
    TruClinic has been really good to work with. Our [TruClinic] client person is really responsive, even when I text a quick question or a request to log on to the system and help me with something. Our [TruClinic] client person was really good about helping out while I was training our people.

    On Clinical Adoption & Usage

    Clinicians have generally said that the TruClinic system is super simple to use. It is user friendly for our clinicians and for our clients.
    I think [TruClinic] is just so convenient. Our providers understand it right away when they start learning it. A lot of them just get it on their cell phones. [TruClinic] feels so user friendly, and the stability is good.
    It is user friendly for our clinicians and for our clients. Quite a number of clients I end up working with have some cognitive deficits, and those clients have been able to figure out how to use the TruClinic system with no problems.

    On Responsiveness & Access

    I think the thing that really set it apart for us was the responsiveness of TruClinic and their team. That was something that, especially when we are implementing and doing a lot of workflows, is good to have. We had someone to call and rely on to be here who we had a relationship with. That was huge.
    It is rare to find software companies that let users ask for features. And when vendors do allow users to ask for features, users usually won’t see a feature for at least a year. But with TruClinic, we typically have our feature within weeks.

    On Patient Outcomes

    We draw patients from surrounding states, and the idea that these patients can have high-quality follow-up from their doctors or specialists when they go back to their own communities is a huge win.
    TruClinic is a great thing: there are times when I am not in the office but we need to see someone urgently or someone is not scheduled but shows up at the office. In such cases, I can pull out my phone and run the clinic from hours away. Stopping our workflow is difficult, but with TruClinic, we can keep everything flowing normally.
    A stroke patient in a rural community could go to a small hospital at which the providers most likely wouldn’t be comfortable with administering the right treatment for stroke in the right timeline. The hospital would then ship the patient to a bigger city, and the patient would arrive there outside of the treatment window. The patient could consequently spend the rest of his or her life dealing with rehab. With telehealth, the patient gets treated in the right time frame with the right medication, and there are few deaths after first encounters like these. Telestroke is about improvement; it is about getting the right medical knowledge to the right location at the right time. That is the top benefit of telestroke.

    KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and our reports, visit www.KLASresearch.com.