Telehealth Breaks Barriers to Workflow Optimization

Managing a client base is no easy task, and many healthcare practices are losing valuable time and money on inefficiencies in their workflow. Telehealth systems driven by data analytics can help reduce this operational clutter by tightening up workflows and streamlining patient-provider relations.

Consider the daily task of scheduling at a doctor's office. The person at the front desk acts as a switchboard operator, finding available times and slots for patient appointments. These schedulers can only help one person at a time, and the result is often congested phone lines, impatient callers, and backlogged scheduling.

Telehealth changes the game by automating parts of this process. Suddenly patients can update their own appointments, and schedulers can cover a busy provider’s shift with a click of a button. Patients who opt for online appointments could schedule recurring appointments or fill in preferences for follow ups, making the scheduling process less static and more responsive. Analytics allow likely no-show patients to be identified and to permit responsible overbooking based on available statistics, to save time and money.

Providers enabled with the power of telehealth statistics can ask patients, 'Are your dates flexible? Would you be willing to see another physician or go to other locations?' and can modify their workflow accordingly. The availability of this data and its continual accumulation means that the longer a practice uses this analytic technology, the more nuanced and accurate its statistics become. Judging that the use of big data for tasks such as scheduling in healthcare is predicted to save $450 billion in costs, the appeal of these tools only seems to widen with time.

Healthcare is an ever changing and constantly challenging field. Why let small inefficiencies compound and bloat costs? TruClinic is committed to building the digital infrastructure which helps providers better structure and move through this demanding environment. Missed appointments, unnecessary visits and other inefficiencies can be mitigates with the implementation to teleheath.

laurel christensen